CODE OF PRACTICE
1. Rationale:
The Code of Practice has been developed to establish SAT’s commitments towards ensuring the high standards of test and test conduct. This Code of Practice has taken into account the elements described in Chapter 6 (Language Testing Criteria for Global Harmonisation) of ICAO Document 9835.
In providing language testing services, SAEPT is conducted in a manner that ensures consistency, whereby test integrity is key for the interest of the Test Service Provider (TSP)/ Test Owner, the clients/ test takers and the stakeholders, respectively.
2. Test System For Quality Assessment:
Policies and procedures have been established to ensure all personnel understand, support and utilise quality control mechanism in maintaining a culture of continuous improvement.
The establishment of testing processes is created using well-defined testing strategies as prescribed and recommended by ICAO and the relevant national aviation authority (NAA).
3. Compliance With Legislative Responsibilities:
The health, safety and welfare of all personnel involved directly or indirectly in testing, and any other persons, are ensured to fulfil the company’s statutory duties with regard to all applicable Workplace Health and Safety (WHS) and/ or CAAM’s legislations.
4. Advertising and Marketing:
SAEPT’s testing services will be advertised and marketed using ethical marketing practices and strategies.
5. Test Security:
Test Taker records containing collection of test data; whether in paper, electronic or other forms; are regarded as confidential. Records are not to be released to any other person/ persons or party other than the Test Taker. Nevertheless, in cases where a Test Taker has given a written consent to the Test Service Provider (TSP), test records can then be released, appropriately.
Privacy of test records is a priority. All records, in paper-formats and/or electronics, are maintained in a secured area.
6. SAEPT Brand Equity And Client Service:
SAT is committed to establishing equity and access principles in the provision of ELP testing services. It acknowledges its responsibility to ensure such under relevant legislation. Further to that, it is also committed to ensuring that the test structure, test conduct and test practices are relieved from any direct or indirect discrimination based on race, ethnic group, age, gender, marital status, physical features, physical and mental disabilities, sexuality, sexual orientation, gender identity, economic status and circumstances, religious beliefs and activities, political preferences and personal association with a person or persons who could be discriminated against (refer SM 1-04-00 ICAO Code of Ethics).
7. Grievance Procedures And Appeal Processes:
SAT is fair and has an equitable process of managing client/ Test Taker grievances and appeals without prejudice. In the event where grievances cannot be resolved or resolution cannot be determined either internally or with the involvement/ assistance of an independent party, clients shall be advised on appropriate legal actions where they can seek further assistance.
8. Disciplinary Matters:
SAT requires Test Takers to meet their responsibilities and abide by all SAEPT test processes and procedures as stated in the test Terms and Conditions (T&C). A breach of such would result to the execution of grievance procedure, to be initiated by the Test Owner/ TSP, followed by an amicable outcome or annulment of Test Taker’s test results.
9. Quality Control:
SAT is committed to maintaining the highest degree of integrity in its dealing with potential, current and past clients, both in terms of normal commercial confidentiality, as well as the protection of all clients/ Test Taker’s personal information received in the course of providing the testing services concerned. Further to that, the company welcomes feedback from all stakeholders to measure the level of satisfaction of testing services provided. The company is committed to improving its services in accordance with the expectations of all stakeholders.
